Analisis Pelayanan Terhadap Kepuasan Pasien Post Sectio Ceasarea

Service Analysis Of Post Sectio Ceasarea Patient Satisfaction

Abstract

Introduction: Patient satisfaction can be interpreted as a consumer attitude, namely some degree of liking or dislike for services that have been felt. Thus, patient satisfaction at the hospital depends on how the services provided by the hospital. However, the services provided are still not in accordance with what the patient wants and patient satisfaction is still not in accordance with the standards. Objective: The purpose of this study was to analyze services to post section caesarea patient satisfaction at Nurul Hasanah Hospital Kuta Cane. Method: This is descriptive qualitative research method. The informants in this study were five persons, consisting of three post sectio caesarea patients, 1 nurse and 1 midwife. Data analysis was done by using descriptive qualitative and data validity used data triangulation. The Result: It takes commitment for health workers to respond quickly to patients, provide information about medical actions that will be taken on patients, as well as the risks and benefits, prepare themselves physically and mentally. Clear language and easy for patients to understand when providing medical information is required. Health workers must provide emotional support to patients, keep the hospital environment clean to prevent the spread of disease and provide comfort to patients. Conclusion: The study's findings indicate that a number of factors can prevent health professionals from providing high-quality services, including: a lack of human resources and an insufficient number of officers; poor human resources officers who infrequently attend education and training to enhance service quality; a lack of ability and understanding on the part of officers in relation to service SOPs; and low payroll standards that are under the regional minimum wage standard.